Software Services
Minimize service disruptions, reduce security risks and extend the lifespan of your equipment with proactive services. Trust our dedicated team to keep your software running smoothly and securely.
Learn more about our software services
Optimize your system's uptime, efficiency and reliability with our expert software services and dedicated support. Explore some of our software services to see how they can benefit your team.
Network and security monitoring
Our Network and Security Operations Center provides 24/7 proactive monitoring and management of your 9-1-1 systems to help ensure ongoing availability and security.
Cybersecurity advisory services
Navigate cyber threats and fortify your defenses with proactive risk management including risk assessments, incident response plans and compliance.
Managed Detection & Response (MDR)
Respond quickly to cyber threats with our 24/7 monitoring and remediation services by highly-skilled analysts.
GIS managed services for CAD
Optimize your GIS data to improve CAD operations and response times with address validation, quickest route times, custom map displays and more.
Special event services for PremierOne
Rely on our experts to manage technical considerations during special events so you and your staff can stay focused on delivering a safe experience for your community.
SAA managed services for Flex
Entrust your Flex system administration to our team of professionals for expert management, up-to-date software and peak efficiency.
Explore our Customer Hub
Track cases, see and update case management details, submit repair requests and much more.
Latest command center software blogs
Explore the newest insights and updates on command center software services and solutions.
How Managed Detection and Response for PSAPs Protects Milwaukee County 9-1-1
Public Safety Answering Points (PSAPs) stand on the front lines of a new digital landscape. Next Generation 9-1-1 (NG9-1-1) empowers communities with crucial data sharing and enhanced communication, but this connectivity opens the door to sophisticated threats. The reality is stark: ransomware, telephone denial-of-service (TDoS) and swatting are not hypothetical scenarios — they are cyber… Read More
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Empowering Public Safety: How Managed Services Partnerships Drive Success
In today’s public safety environment, the technology ecosystem is more powerful and complex than ever. From mission-critical Land Mobile Radio (LMR) networks, sophisticated command center software and video security systems, these tools are vital for community safety. However, managing, securing and optimizing this intricate infrastructure requires constant vigilance and specialized expertise, posing a significant challenge… Read More
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AI Phishing Attacks: A Public Safety Guide
The subject line was urgent: “Immediate Action Required: Unauthorized Data Access Detected.” It looked real — the logo, the sender’s address and the panicked tone all screamed, “click this now.” An analyst at a public safety agency, highly trained to spot the usual red flags, only hesitated for a second to take action. Why? Because… Read More
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